Having placed and paid for your order you can collect your groceries safely.
Simply drive to the disabled gate, park your car and beep your horn.
One of our young men will come out and ask you (from a 2m distance) your name.
He will bring your order out for you and place it on the table beside the gate and then leave.
Once he has gone you are free to get out of your car and take your groceries.
If you are collecting gardening products with your food then we have the same procedure from the disabled gate. We are sorry but for our safety and yours we are no longer able to load your car. That way we keep a clear distance from one another.
OUR PROCEDURE IN THE SHOP
Ruth has implemented a strict system within the shop to make sure that each member of staff is protected and maintains social distance. (She worries about our lovely and committed staff).
These policies mean that we can only process a certain number of orders each day as we are on skeleton staff. Each member of staff is designated a certain role for the day to make sure that they work in a certain space and only touch certain equipment.
Marie/Ruth – take your order on the landline in the coffee shop. 01473 333309
Picking out your order
Bev/Ruth – pick out your order using the order form
Paul/David – put out and weigh up the vegetables in the kitchen. You can choose exactly how many vegetables/pieces of fruit you wish so that we weigh and price every item separately. We believe that, although this makes for a slower process, you then receive exactly what you want which also reduces food waste. Please note: Most of our products are loose so that we are not using plastic. We deliver in cardboard boxes.
John/Ruth – call you back on the number you gave us and take payment by card over the phone. Work station by the till and counter.
Chris/Jayden – work outside and will see/hear you at the gate and bring your order out to you.
Paul/David, Ruth/Sophie (our daughter), 1 volunteer driver per day.
Please only ask for delivery if you are unable to come out or if you have no-one who can collect safely for you.
The volunteer driver works for 1 – 2 hours per day starting at 11.30am. He/she is personally known to us and is an upstanding member of our community. Each volunteer confirms that they are not in any of the at risk groups, is not feeling unwell and has not had contact with anyone who is unwell. The volunteer comes to our delivery gate where the boys load their car. They do not enter the nursery. They wear gloves when they are delivering. We are very grateful to our volunteers who enable us to deliver to more people. We are overwhelmed with the need in our community and this is the only way we can cope.
- The deliveries made by us (the family) are from 3pm. We wear gloves.
- Cleanliness each day.
- Every member of staff washes their hands on arrival and throughout the day.
- All staff touching groceries wear gloves.
- At the end of the day all tables, work surfaces, door handles, broom handles, bin lids, phones and other equipment are disinfected and (if they fit they are put in the dishwasher).
- All floors are swept.
Payment transparency and keeping your information safe.
We take your name, address and phone number on our order form. Once you collect/receive delivery that form is returned to you and we have no record of your details. On the form you can see exactly what you have ordered and beside each item you will see the price once it has been weighed. The receipt for your transaction is stapled to the order form.
While we endeavour to provide what you order there are times when a certain product may run low. We try to keep on top of this when we are answering the phone but in the morning the orders come in a lot faster than we can box up. If we are unable to supply your product you are not charged for it. You can check this by looking to see whether a price has been written next to the item. If there is no price there is no charge. Sometimes we take a decision that the vegetables are particularly big or small. For instance, you may have asked for 4 leeks but we have given you only 3 because we are in short supply and the leeks are large. You will only be charged by weight.
PLEASE BE KIND
The farmshop is not a very profitable part of the shop. We have taken a decision to keep this food service open because we feel a commitment to our customers and community who have been loyal to us for nearly 20 years. We explained this to all of our staff and offered them the chance to be furloughed and stay safely at home. The people that you are dealing with are standing behind us and doing whatever they can. We have been overwhelmed by their commitment and kindness (in fact as I write this it makes my heart swell). So please be kind and patient with us. We are doing the best that we can. Mistakes sometimes happen and if we have made a mistake we will be happy to put it right. – Thank you, Ruth and Paul.
The future and gardening products
We are planning to try to run a garden delivery service in the future to help us fund the food service. Our priority is always the food service. If you have garden requirements then please check out our simple availability list here on the website and ring that number. We are planning on regularly putting ‘looking good’ plants on our Facebook page. Paul or Ruth will get back to you when we have a moment to sort your order out.