Returns Policy

Kiln Farm Nursery Hardy Plant Guarantee

We guarantee the free replacement or credit, of any container-grown hardy plant that dies, providing it has received reasonable care, bears our garden centre labelling and is presented for examination with proof of purchase within one year.

We cannot guarantee against damage due to severe weather conditions.

Damaged or Defective Goods

If you purchase an item that is damaged or defective, we will either replace the goods (or the faulty part of the item) free of charge or, at our sole discretion, refund to you the price of the goods (or a proportionate part of the price). Simply return the goods instore to us unused and we will issue a refund or exchange.


Simply return the unwanted item within 28 days of the receipt, unused, unopened and with the packaging intact and we will refund the full amount to you or give you an exchange (as required).